RBM of Alpharetta Earns 2024 DealerRater Dealer of the Year Award for Superior Customer Experience

June 14th, 2024 by

Across Georgia, RBM of Alpharetta is Best-reviewed by Mercedes-Benz Shoppers

Alpharetta, GA – 5/17/2024 – RBM of Alpharetta is awarded a 2024 Dealer of the Year Award in Georgia by car-shopping marketplace Cars.comⓇ (NYSE: CARS). The Dealer of the Year Award recognizes automotive dealerships that excel, based on average star rating, total number of reviews and dealer response to those reviews — all key drivers of repeat and referral business.1

“Cars.com provides a dealership with actionable feedback from their customers — and the ability to set the bar for what a customer should expect when doing business at a dealer. This past year, RBM of Alpharetta went above and beyond for their customers,” said Jamie Oldershaw, vice president of reputation at Cars.com. “The online experience is critical for vehicle shoppers, and dealers like RBM of Alpharetta understand that. Ensuring customers are given an exceptional experience throughout the entire shopping or service process begins online and ultimately ends there with an online review — and dealers that recognize this rise to the top.”

Cars.com helps dealers build their online reputation and connect shoppers with their top salespeople virtually to ensure that the experience is established before the shopper walks through the doors. Award-winning dealers encourage their shoppers to leave reviews that will help build a dealer’s online reputation and generate new customers.

Cars.com Dealer of the Year Award Methodology

The Cars.com Dealer of the Year Awards are presented annually to the top auto dealers with 25 or more reviews based on the dealership’s average star rating and the total number of reviews written about the dealership during the 2023 calendar year, as well as management response rate to those reviews.

A full list of winners can be found here.

1 Review statistics and winner selection is based on data from DealerRater, a leading reputation management and car-dealer review platform that is part of the Cars.com Inc. portfolio

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