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RBM of Alpharetta Reviews

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Google Oct 9, 2026

I had an outstanding experience working with Martin at RBM of Alpharetta! He was professional, knowledgeable, patient, and genuinely committed to providing excellent customer service. He made the entire process smooth, stress-free, and enjoyable. What stood out most was his honesty, attention to detail, and willingness to go above and beyond, even following up afterward to ensure everything was going well. I truly appreciate his dedication and highly recommend him to anyone looking for exceptional service. Thank you, Martin, for a wonderful experience!

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Google Oct 9, 2026

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Google Oct 7, 2026

Had an incredible experience at RBM Alpharetta. I have purchased BMWs through my local dealer for the past 20 years. They still do not know who I am. I decided to try something different. I was referred to Lori Mohr at Mercedes RBM Alpharetta (Atlanta). What an amazing experience Lori made it from beginning with communication online and no nonsense pricing on the vehicle. The process was seamless. So I decided to purchase the vehicle out of town. The dealership was also amazing. I have never seen a larger inventory of vehicles from which to choose. Lori was efficient and a ... Read More

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Google - Oct 7, 2026

Had an incredible experience at RBM Alpharetta. I have purchased BMWs through my local dealer for the past 20 years. They still do not know who I am. I decided to try something different. I was referred to Lori Mohr at Mercedes RBM Alpharetta (Atlanta). What an amazing experience Lori made it from beginning with communication online and no nonsense pricing on the vehicle. The process was seamless. So I decided to purchase the vehicle out of town. The dealership was also amazing. I have never seen a larger inventory of vehicles from which to choose. Lori was efficient and a consumate professional. I cannot recommend her or the dealership more highly. It was worth the 500 mile drive each way!!

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DealerRater Oct 7, 2026

Extremely Disappointing Sales Experience – Poor Communication and Follow-Up I contacted RBM of Alpharetta through Cars.com because I was seriously interested in purchasing a Mercedes they had for sale. I am located in Houston, Texas, and was prepared to drive to Georgia immediately to purchase the vehicle if we could agree on the numbers. Unfortunately, my experience with Lori Mohr was extremely disappointing from the beginning. I submitted my lead the evening before and received only an automated response. By around noon the following day, after the dealership had already been open for approximately five to six hours, I still ... Read More

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DealerRater - Oct 7, 2026

Extremely Disappointing Sales Experience – Poor Communication and Follow-Up I contacted RBM of Alpharetta through Cars.com because I was seriously interested in purchasing a Mercedes they had for sale. I am located in Houston, Texas, and was prepared to drive to Georgia immediately to purchase the vehicle if we could agree on the numbers. Unfortunately, my experience with Lori Mohr was extremely disappointing from the beginning. I submitted my lead the evening before and received only an automated response. By around noon the following day, after the dealership had already been open for approximately five to six hours, I still had not received a personal phone call or meaningful response from Lori. I finally called the dealership myself and spoke with Travis in new-car sales. I specifically told Travis that I preferred to work with him because Lori had not followed up with me. A manager later called and encouraged me to give Lori another opportunity, telling me that she was a great salesperson and would take care of me throughout the transaction. I agreed. I then provided Lori with all of my trade-in information and even sent her copies of two purchase orders from Mercedes-Benz dealers in Houston. I made my position extremely simple: if RBM could match the deal I already had available in Houston, I was prepared to drive from Houston to Georgia and purchase their vehicle immediately. After providing everything requested, I heard nothing from Lori for the remainder of the day. The following day, I waited approximately another five hours after the dealership opened before finally texting her myself asking where we stood. She responded that she was working on it. Another day passed with no meaningful update. The next morning, around 9:00 a.m., I again had to remind her that I was a serious customer waiting on an answer and was prepared to drive from Houston to Georgia to purchase this vehicle. Approximately four hours later, I finally received a response simply telling me they could not match the deal. I have absolutely no issue with a dealership being unable to match another dealer's price. That's business. My issue is the complete lack of urgency, communication, and basic customer service throughout the process. There was no phone call explaining the numbers, no attempt to see whether there was another way to make the deal work, and not even a simple "Thank you for the opportunity" after I had spent several days trying to purchase a vehicle from them. What makes the situation more disappointing is that I had already expressed my concerns about Lori's lack of responsiveness to management at the beginning of the process. I was specifically assured that communication would not be a problem. Unfortunately, the exact same problem continued. When someone is willing to drive from Houston, Texas, to Alpharetta, Georgia, to purchase a vehicle, provides complete trade information, and supplies competing purchase orders showing exactly what it would take to earn their business, I would expect considerably better communication from a Mercedes-Benz dealership. Based on my experience, I cannot recommend Lori Mohr or RBM of Alpharetta. The issue wasn't that they couldn't match the price—it was how poorly the potential customer was handled from beginning to end. There are too many Mercedes-Benz dealerships willing to communicate promptly and professionally for a customer to have to repeatedly chase a salesperson just to get an answer.

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WELCOME TO RBM of Alpharetta
RBM of Alpharetta

RBM of Alpharetta delivers a superior car-buying and -ownership experience unlike any other GA Mercedes-Benz dealership. Our dedication to customer satisfaction and award-winning service makes us a standout choice among car buyers. Whether you seek the sophistication of a luxury Mercedes-Benz or the versatility of a commercial Sprinter van, our inventory and service offerings cater to discerning needs and ensure satisfaction and peace of mind.

New & Pre-Owned Mercedes-Benz Sales in Alpharetta, GA

Discover new Mercedes-Benz models, from the captivating C-Class to the powerful GLC SUV right here at RBM of Alpharetta. We offer a diverse selection of new models, as well as meticulously inspected pre-owned vehicles for sale that promise remarkable quality and performance. Our award-winning sales team excels in meeting your unique needs, while new Mercedes-Benz specials and reliable luxury car financing make driving home your dream GLE or S-Class easier than ever.

Exceptional Mercedes-Benz Service & Genuine Parts

Our commitment to excellence continues beyond your purchase with our state-of-the-art Mercedes-Benz service center, equipped to handle all your maintenance and repair needs. RBM of Alpharetta’s certified technicians use only genuine Mercedes-Benz parts to provide top-tier care, from routine synthetic motor oil replacement and tire inflation checks and corrections to complex diagnostics and repairs. Schedule your service with us and experience the peace of mind that comes from knowing your CLE or GLA is in expert hands.

Proudly Serving Alpharetta & Greater Atlanta

Conveniently located at 345 McFarland Parkway in Alpharetta, our luxury car dealership is easily accessible to drivers throughout the area. Our commitment to community is exemplified through generous support to Forsyth County Schools and trusted partnerships in vehicle collision repairs. Whether you’re visiting from nearby Greater Atlanta cities or live here in the Alpharetta, we’re proud to be your preferred Mercedes-Benz dealership. Visit us today for all your automotive needs.

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Main 678-637-2333
345 McFarland Parkway
Alpharetta, GA 30004
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RBM of Alpharetta 34.1357528, -84.2404739.