RBM of Alpharetta Wins 2022 DealerRater Mercedes-Benz Dealer of the Year Award in Georgia.
Alpharetta, GA – 2/1/2022 – RBM of Alpharetta is awarded a 2022 Dealer of the Year Award by DealerRater.com, a leading car dealer review and reputation management platform and company of Cars.com Inc. (NYSE: CARS). Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing and overall experience in their reviews.
“More than one million car shoppers wrote a review on DealerRater.com in 2020, recognizing those dealerships that strived for an outstanding customer experience, and RBM of Alpharetta stood out among peers in Georgia,” said DealerRater General Manager Jamie Oldershaw. “In today’s stay-at-home economy it is critical for dealerships to deliver customer experiences that meet shifting shopper expectations and RBM of Alpharetta provided superior customer service in 2021.”
Top-Reviewed Dealers Prioritized Digital-First Services and Covid-19 Safety Protocols
Features such as online and video chat, at-home delivery and virtual walkarounds were significant drivers of positive reviews. Forty-eight percent of winning dealers like RBM of Alpharetta, were badged on Cars.com and DealerRater.com for Home Delivery and Virtual Appointments.
The DealerRater Dealer of the Year Awards are presented annually to the top U.S. and Canadian car dealers based on categories such as customer service, quality of work, friendliness, pricing and overall experience, key drivers of repeat and referral business.