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Linda Luu and Neil Turry were both absolutely outstanding to work with. My wife and I took a leap of faith and drove five hours one way from Tennessee to look at (and purchase) a vehicle. LINDA and Neil could not have been more helpful. We became fast friends that day. we would certainly do it again. LINDA and Neil provided the epitome of service.
The overall experience was stress free. Linda was great and knew her way around the car. She did a great job answering any questions. Amazed that she knew everything about the car.
Linda Luu and Martin Hina were both great to work with. They were both very knowledgeable and helpful during our purchase. They took their time to explain how the GLC 300 worked and all the new updates since our last purchase in 2016! Martin was very patient in explaining things to me and answered all my questions. Linda made the whole sale process painless.
This commentary will cover my experience with three people at RBM of Alpharetta: Rachel Collins in Finance; Martin Hina, Delivery Specialist; and, Bill Favini in Sales.
FINANCE: Rachel was very pleasant and made "signing" fun, no pressure, engaging, and an overall "breeze."
We bought an EV and decided to apply for the Alternative Fuel Vehicle License Plate (AF). Rachel assured us she did on our behalf. She even said we'd have the paperwork documenting our AF tag application in the event we needed it while using the HOV lane while waiting for the tag to ... Read More Full review text opened.DealerRater - Jul 8, 2025
This commentary will cover my experience with three people at RBM of Alpharetta: Rachel Collins in Finance; Martin Hina, Delivery Specialist; and, Bill Favini in Sales.
FINANCE: Rachel was very pleasant and made "signing" fun, no pressure, engaging, and an overall "breeze."
We bought an EV and decided to apply for the Alternative Fuel Vehicle License Plate (AF). Rachel assured us she did on our behalf. She even said we'd have the paperwork documenting our AF tag application in the event we needed it while using the HOV lane while waiting for the tag to arrive in the mail. When the tag arrived, it was a standard tag. I was bummed. Before going to the tag office, I confirmed with Bill that we applied for the AF tag. He confirmed we had. Unfortunately, the tag office informed me the dealer in fact, DID NOT complete the application for us. I was able to apply on the spot and get the correct tag.
In summary, if you buy an EV and want the Alternate Fuel Vehicle License Plate, make sure this application is completed and submitted at signing: https://dor.georgia.gov/mv-afv-application-and-verification-issuance-alternative-fuel-license-plate. Get a copy.
While this oversight created a bit of confusion and inconvenience on our end, it doesn’t overshadow the otherwise great experience we had with her. Rachel’s warmth, transparency, and efficiency were greatly appreciated, and I would gladly work with her again. I just hope next time, the details—especially related to EV-specific steps—are followed through with full accuracy.
DELIVERY: I can’t say enough good things about Martin Hina, our Delivery Specialist. From the moment he greeted us, Martin brought warmth, patience, and professionalism to the experience.
He took his time walking us through every detail of our new EQE500X4, ensuring we understood both the technology and the thoughtful craftsmanship that make Mercedes-Benz stand apart. He was incredibly knowledgeable, but never overwhelming—he met us right where we were and moved at a pace that felt gracious and human.
Martin also helped us get set up in the Mercedes Me app, linked accounts, and walked us through charging basics, drive modes, safety features—you name it. It’s clear he genuinely cares about the customer experience and takes pride in doing the job well.
For such a high-tech vehicle, Martin’s personal touch made it feel warm and accessible. He made delivery day feel like a celebration, and I left feeling truly supported. Thank you, Martin—you're a standout!
SALES: From start to finish, my experience was exceptional—and that’s largely thanks to Bill Favini.
Purchasing my EQE500X4 was a major milestone, and Bill made the journey seamless, pressure-free, and empowering. He took the time to answer my questions (and I had many), was honest about what to expect with EV ownership, and honored my pace and preferences throughout the entire process.
Bill wasn't just selling a car—he was helping me step into a lifestyle. His professionalism, patience, and deep knowledge of the Mercedes-Benz lineup made me feel confident every step of the way. He respected my research, provided helpful insights without overselling, and treated me like a valued partner, not just another transaction.
By the time I drove off the lot, I didn't just feel like a new car owner—I felt seen, supported, and celebrated.
Thank you, Bill, and thank you RBM of Alpharetta, for making this milestone meaningful. We absolutely love my our EQE—aka ShEVa—and we’ll proudly recommend your team to anyone ready to make a power move.
At RBM of Alpharetta, we’re proud to serve as your go-to destination for all of your automotive needs. When you’re ready to upgrade your vehicle to a luxury new or pre-owned Mercedes-Benz at our dealership near Johns Creek, we can help! We’ll help you find the vehicle that checks all the boxes for a more enjoyable Atlanta commute. Peruse our new, pre-owned, and certified pre-owned inventory, then reach out to our team about how you can get behind the driver’s seat for a test drive.
At RBM of Alpharetta, we offer a large selection of new, pre-owned, and certified vehicles, making it easier for you to find the car that’s best suited for your driving needs, lifestyle, and budget. We work to alleviate the stress associated with car shopping and help get you behind the driver’s seat of the vehicle sure to take your Cumming drives to the next level. Be sure to check out our new and pre-owned vehicle specials before scheduling your test drive.
Need financing help? Not sure if you should buy or lease your next ride? Our finance team can help with that! We proudly offer helpful financing tips like whether or not Gap insurance is worth getting, obtaining financing with no or poor credit, or general questions about the application process. It’s never been easier to purchase or lease your next vehicle than at our Mercedes-Benz dealership.
Our team is not only here to help you find your next luxury vehicle, but we also have a state-of-the-art service center and a team of factory-trained and Mercedes-Benz certified technicians working efficiently to make sure your car keeps performing at its best. Whether it’s time for a routine oil change or major repairs, our team knows your vehicle inside and out. You can trust that your car is in excellent hands with our team. We offer competitive prices and excellent service specials to take advantage of.
Our team only uses genuine OEM parts and accessories made specifically for your vehicle for a perfect fit and long-lasting performance. Whether you’re completing an at-home DIY task or need to replace a worn-out part, check out our parts department today!
It doesn’t matter if you’re searching for a quality pre-owned vehicle or need a routine tire rotation because you can always expect the highest quality of service the moment you arrive at our Mercedes-Benz dealership. Give us a call today if you have any questions or need to schedule an appointment.
